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our most frequently Asked Questions.

Opening a new account with Qualident Dental Lab is simple. Call us at +971(6)525-5199 so we can help you with setting up your own free login for LabStar lab management software which allows you to request pickups, see case progress, and pay invoices or statements!

We are trained and equipped to use the majority of the well-known articulating systems available but our preferred articulators are the Stratos, Sam and Panadent articulators.  We love working with magnetic articulators. 

Yes, we have been working with digital impressions since 2009 and we are happy to accept digital files from all the major digital impression companies.  We welcome the opportunity to take care of your digital needs, to find out more about integration with digital impressions please contact us anytime.

YES, we know occasionally there are extenuating circumstances that require a case be rushed and we try to accommodate those cases to the best of our ability.  Because this disrupts the intricate schedule of our normal case flow often times requiring overtime and off-hour time for our technicians to complete, there is a rush fee for these cases and they need to be called in and pre-scheduled before sending to the lab at which time we will quote the cost for the rush. (See below under turn-around time)

NO, our crown & bridge restorations are proudly manufactured in the UAE.  As a Certified Dental Lab we only use high-quality, name brand materials purchased from reputable, well-known suppliers in the dental industry.  We believe in the safety of your patients and our technicians and choose material that meets ADA standards.  You will receive an Ident-Alloy or Ident- Ceram sticker with each case listing the materials used for the substructure.

We accept all forms of photo images; e-mail, cd’s, thumb drives, actual photos.  Our preferred method is digital photos through email to ensure the most consistent quality.  You can send your digital photos to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Advanced  Technical work is 10-15 working days in the lab, anything less than 10 working days will be considered a Rush. ( see below)

Implant work is 10-15 working days depending on the manufacturer anything less than 10 working days might not be able to be rushed but if we are able to, it will be considered a Rush.

1-5 units of regular PFM, E.max, Empress, Authentic, Lava, Full-Zirconia = 7 to 10 working days in the lab (6 or more units add 2 days) anything less than 7 working days will be considered a Rush Case.

1-5 units of Gold, Sinfony, or Wax presentation cases = 5 to 7 working days in the lab (6 or more units add 2 days) anything less than 5 working days will be considered a Rush Case.

Yes, we have been doing minimal/no prep veneers at TDL for almost 30 years.  We can now do IPS e.max for minimal and no perp veneers and have a beautiful result with a lot more strength than refractory.  They can be a great solution for patients not wanting their teeth prepped down, with a diastema to close, or as a smile enhancement option.  They cannot solve every problem, for tetracycline, dark or misaligned teeth, more reduction is required.  We can do small shade changes along with shape adjustments to create a better smile.  These veneers can be as thin as 0.3 mm thus helping to keep the veneers from being bulky.  We recommend doing a wax presentation case prior to these cases so that we can evaluate if any reduction is needed to achieve the desired results.

As part of our all-star service we offer free shipping to and from our dental lab.  All impressions & bites should be disinfected and bagged before sending and all models should be wrapped properly to avoid damage, please staple the RX form to the OUTSIDE of the bag and then place in a box.  We use UPS for most of our shipping as well as the USPS and Go-fer-it (a local carrier).  Please use the appropriate label and follow the protocol for scheduling a UPS pick-up.  When possible, please send multiple cases in one box. We will provide shipping boxes and labels upon request or you can pre-print, schedule and track your own labels from our website.